Gold Water Group - for whole home water treatment and drinking water filtration.1-866-222-9308
November 20, 2015

Answers to Questions

Answers to your water treatment questions here at Gold Water Group Ontario Canada.

Question: Are your water filters approved and certified?
Answer: Yes. Our products carry CSA (Canadian Standards Association Certification B483.1).

Question: What warranty is available on your products?
Answer: All of our products carry a Limited Lifetime Warranty.

Question: Does it cost me anything to have my water tested?
Answer: No it does not cost you anything, we offer a complimentary water evaluation FREE of charge. One of our qualified representatives will come to your home and provide you with a free water evaluation and discuss the results with you in person.

Question: Do you service the products you sell?
Answer: Yes, we have a fully trained service staff on hand to provide you with in home service.

Question: Someone told me about adding a back washing system to my existing filter. Will this actually help?
Answer: Backwashing filtering systems are available and are great for some applications (sediment filters, acid neutralizers, ion exchange systems, etc.). When used on a carbon system, it will remove the sediment buildup around the carbon, but does nothing to clean the actual carbon. Carbon absorbs chemicals like a sponge absorbs water. Once saturated, the carbon can no longer absorb any more chemicals and it must be disposed of. As of right now, we are not aware of any way in which the carbon can be cleaned and recycled.

Question: I just installed a new filter cartridge and my water is cloudy/white?
Answer: After you install a new filter (this is the case with any/all brands of filter cartridges) you should run it for a few minutes. Generally cloudy or white water indicates air in the line and this is natural and normal with a replacement of a cartridge. Air will enter in the housing, lines and cartridge. Just run the water for a few (up to 5) minutes and the cloudy conditions will go away (unless you have VERY cold water in which case it is the oxygen in the water that could be making the water look cloudy). It is always a good idea to run the water free flowing for a few minutes after installing any brand or type of new filter cartridge.


What is hard water?

Hard water is a common quality of water which contains dissolved compounds of calcium and magnesium and, sometimes, other divalent and trivalent metallic elements. The term hardness was originally applied to waters that were hard to wash in, referring to the soap wasting properties of hard water. Hardness prevents soap from lathering by causing the development of an insoluble curdy precipitate in the water; hardness typically causes the buildup of hardness scale (such as seen in cooking pans). Dissolved calcium and magnesium salts are primarily responsible for most scaling in pipes and water heaters and cause numerous problems in laundry, kitchen, and bath. Hardness is usually expressed in grains per gallon (or ppm) as calcium carbonate equivalent. The degree of hardness standard as established by the American Society of Agricultural Engineers (S-339) and the Water Quality Association (WQA) is as follows:

How does a water softener work?

A water softener is plumbed where the water enters the house. It removes calcium (hardness) and magnesium from the water and exchanges it for sodium or potassium, depending upon which type of chloride you use.

Can a Water Softener save me money?

The answer is yes. By preventing the scale buildup on heat exchange surfaces, the energy (and fuel) needed to heat water is maintained. Lime scale insulates the heating surface causing more energy to be used to bring water to temperature. Further, the water saving is realized by not running the tap until that water comes to temperature. Further, soft water makes more effective use of soaps and cleaning chemicals to be effective utility water (for washing and cleaning).

How much maintenance does a water conditioner require?

Water softeners are self-cleaning. Some automatically measure the amount of water used and regenerate by back flushing and running salt brine through the system to remove the minerals collected. You add salt once a month. Like a vehicle, it is a good idea to service on an annual basis

What is reverse osmosis? 

Sometimes shortened to the acronym RO, these systems force water, under pressure, into a module that contains a semipermeable membrane and a number of other filtration steps. A typical RO system has a pre-filter designed to capture larger particles, chlorine, and other substances; a semipermeable membrane that captures more contaminants; an activated carbon filter that removes residual taste, odor, and some organic contaminants; and a storage tank to hold the treated water for use.

What is an ultraviolet system? How does it work?

An ultraviolet (UV) system uses UV to inactivate certain bacteria, viruses and cysts that may be present in the water source that flows through the systems UV chamber. The effectiveness of UV depends upon the dose of disinfectant received by the organism, which is the combination of UV intensity times the contact time involved. It is advisable to always pre-treat the water entering the UV system.

What is a Backwashing Filter?

A backwashing filter is a tank with a specific filtration media filled inside, additional components for structure, and a control valve. The media is typically specific to the elements or components that need to be filtered from the water, such as but not limited to; Arsenic, Nitrates, Iron, Manganese, Chemicals, and Sediments. The water enters the tank, and the elements or components are stopped by the filtration media. The water then travels downwards and travels up through a stem at the bottom of the tank entering the household. During the backwash cleaning cycle, the control valve adjusts the pressure and water flow in the reverse direction, thereby purging the collected elements into a designated drain.

Does my water treatment systems need to be certified?

Health Canada recommends that all products that come into contact with drinking water be certified to the appropriate health–based performance standard developed by NSF International. In the case of water softeners, it is recommended that they be certified as meeting standard NSF/ANSI 44. Components employed in conjunction with the water softener (e.g. filters) should also be certified to meet other applicable NSF/ANSI Standards. These standards have been designed to safeguard drinking water by helping to ensure material safety and performance of water softeners that come into contact with drinking water.

In Canada, CSA International, NSF International, QAI, IAPMO and Underwriters Laboratories have been accredited by the Standards Council of Canada to certify drinking water materials as meeting the above–mentioned standards. All of our products are certified.

How often does the UV light bulb (lamp) need to be replaced?

The ability of the lamp to emit UV light decreases over time. You should change the UV lamp annually. Remember – UV light is invisible! Even though the lamp is still glowing after one year, there might not be enough UV light reaching your water to be effective.

Can chlorine in my bath water cause my skin to be itchy and my hair brittle?

Yes. Many people experience this type of skin reaction to chlorine in their bath water. A simple carbon filter shower filter will remove it as well as a whole house carbon filter, which would remove all the chlorine throughout the house

What is the best way to have water tested?

Contact us to schedule a FREE in-home water test so we can identify your water problems and determine the right water solution for your home.


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